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FAQs for the ZEISS Online Shop for Medical Technology

By clicking on the various topics you will find the answers to your questions about the ZEISS Online Shop.

You may be interested in purchasing some new equipment or consumable products for your hospital or practice. The ZEISS Online Shop for Medical Technology gives you instant access to our range of products and pricing. Furthermore, the Shop provides you with the opportunity to save your favorite items, and submit an order request directly to ZEISS. This can be especially convenient for consumable products which can be replenished quickly and easily. At any stage, you can request a consultation and a ZEISS representative will contact you to help you with your enquiry.

The ZEISS Online Shop offers you numerous advantages:

> Quick and easy ordering – when and where you want
> No minimum order value
> Purchase on account (subject to credit terms)
> Generation of a non-binding offer in order to ensure a faster procurement process in larger practices and clinics

Create an account for the ZEISS Online Shop and benefit from even more advantages:

> Opportunity to participate in promotional offers
> Overview about all your online orders
> Quick access to all products saved in your shopping cart

The Canadian version of the ZEISS Online Shop for Medical Technology is accessible via www.zeiss.com/ca/med-shop. You can find further information about our products on www.zeiss.ca/meditec

The prices shown for the products are non-binding. Carl Zeiss Canada Ltd. (“ZEISS”) reserves the right to amend the prices at any time. Your order will only become binding for you and ZEISS upon ZEISS’ written conformation via email, letter or fax. Should such statement contain a price different from the one shown in the online shop, such statement shall be understood as a new offer by ZEISS which shall only be binding for you upon your acceptance or your payment, whichever occurs earlier. Moreover, the terms and conditions of Carl Zeiss Canada Ltd. apply. Please use the link provided in the lower right navigation bar to view these terms and conditions.

Although ZEISS develops and offers solutions for many different medical fields you will mainly find a selection of products and solutions focused on eye and dental care in this online shop. In addition to ophthalmologic devices for pre-diagnostics (lensometer, autorefractometer, non-contact tonometer, handheld fundus camera) and for refraction (phoropter, visual acuity charts), you can also buy ZEISS slit lamps in the online shop. You will also find accessories for slit lamps and instrument tables in the shop. Furthermore, medical loupes are available for dental and surgical purposes. Our range of products includes ZEISS EyeMag Smart and ZEISS EyeMag Pro with several accommodations. In addition, you can also buy the EyeMag Light II, a loupe light which fits all ZEISS EyeMag medical loupes. Find out more now about ophthalmological and visualization devices from ZEISS and order directly online! Currently you can visit the following categories:

> Ophthalmology
> Medical Loupes

Further information about our portfolio are available on our corporate website.

Should you have questions about products that are not available in the online shop, or if you are looking for accessories or spare parts, we are more than happy to help. Our team is available for you at 1-800-387-0138. For online enquires you can also use our contact form.

The prices for shipping are indicated per item during the checkout process. The Shop provides you with the opportunity to add additional shipping instructions e.g. ‘the practice is on the second floor’. Please let us know if there are any special shipping conditions which need to be considered.

Depending on the device there can be varying delivery durations. Further information regarding the delivery date will be provided in the order confirmation. Our team is available for you at 1-800-387-8037. For online enquires you can also use our contact form.

Terms and conditions of ZEISS Canada do apply.

Ophthalmology & Optometry
Most pre-examination devices (e.g. VISUREF 100, VISULENS 500, VISUPLAN 500 und VISUSCOUT 100) follow the “Plug and Play” principle which means that they can be installed without the help of a ZEISS service technician and are ready for immediate use. For other devices that require service installation, we will get in touch with you to determine an individual set-up date.

If you have a promotion code, please enter it directly when you access your “shopping cart” or when you complete the check-out process. The tab “payment” offers you the possibility to enter the code and also displays which kind of discount becomes active when entering the code.